Responsibilities:
- Provide administrative and operational support to the department, including counter management and related duties
- Conduct patient intake interviews, financial assessments, and provide appropriate assistance to patients and families
- Support discharge planning through referrals in selected areas of care planning
- Assist Medical Social Workers with case management, including translation support, patient escort, and home visit assistance
- Collaborate with internal departments and external organisations to facilitate patient care and service delivery
- Participate in work process improvements and quality improvement initiatives
- Support departmental programmes and projects
- Diploma in Social Work
- Reports to a Medical Social Worker and works closely with the Team Leader, Social Work Coordinators
- Good interpersonal, communication, and problem-solving skills
- Ability to interact effectively with patients, families, and multidisciplinary teams
- IT knowledge and competency in using relevant systems and applications
- Ability to support translation needs is an added advantage for liaising with patients and families who are non-English speaking
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EA Personnel Name: Marcus koo JunJie
EA Personnel Registration Number: R26160924
EA License No.: 07C5771