Responsibilities
- Lead and develop Sales and Customer Service teams through performance management, coaching, and workload planning.
- Drive new business acquisition while strengthening and expanding existing customer accounts.
- Manage key customer relationships and strategic accounts to support long-term business growth.
- Develop business opportunities across Air Freight, Sea Freight, Logistics, and 3PL solutions.
- Prepare and review quotations, tenders, SOPs, and commercial proposals.
- Monitor sales pipeline, KPIs, budgets, and P&L performance, and provide management reports.
- Conduct sales reviews and follow up on business development activities and customer opportunities.
- Ensure timely customer communication, proactive shipment updates, and effective escalation management.
- Resolve service issues and maintain high levels of customer satisfaction and retention.
- Collaborate with Operations, Pricing, and internal stakeholders to deliver customer requirements successfully.
- Coordinate regional sales initiatives and customer opportunities across ASEAN markets.
- Support marketing campaigns and other commercial initiatives as required.
- Minimum 5 years of experience in freight forwarding, logistics, or supply chain management, covering Air Freight, Sea Freight, and logistics solutions.
- Proven experience in sales, business development, key account management, and customer service management.
- Experience leading and developing Sales and Customer Service teams.
- Strong commercial knowledge in pricing, quotations, budgeting, P&L management, and sales performance analysis.
- Strong customer relationship management, negotiation, communication, and problem-solving capabilities.
- Experience handling regional or multinational customers is an added advantage.
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EA Personnel Name: Lim Yoke Hui
EA Personnel Reg. no.: R1433821
EA License no.: 07C5771