- Prepare service quotations, contracts, and related documentation accurately and efficiently
- Coordinate preventive maintenance schedules, breakdown calls, and customer service requests
- Monitor and follow up on service jobs to ensure timely completion and high service standards
- Generate reports and maintain accurate service records, databases, and documentation
- Liaise with customers, service engineers, vendors, and principals on service-related matters
- Support spare parts ordering, inventory tracking, and warranty administration activities
- Utilize Microsoft Office applications to prepare reports, spreadsheets, and service documentation
- Support service operations and inventory management through SAP, SAGE, or other ERP systems
- Collaborate with internal stakeholders to achieve operational and service objectives
- Diploma in Business, Science, Engineering, or a related discipline
- Minimum 3 years of experience in service coordination, customer support, or business operations
- Experience in the scientific, laboratory equipment, devices, or consumables industry is an added advantage
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
- Experience using SAP, SAGE, or other ERP systems is an added advantage
- Strong administrative, documentation, and record management skills
- High level of accuracy and attention to detail in managing operational processes
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EA Personnel Name: Saito Ryuya
EA Personnel Reg. no.: R23116168
EA License no.: 07C5771