Responsibilities:
- Lead and manage the in-house security and cleaning teams to ensure high service standards.
- Oversee outsourced building service providers, establish service level agreements (SLAs), and monitor performance through KPIs and scorecards.
- Conduct regular contractor performance reviews to ensure service quality, compliance, and value delivery.
- Lead tender exercises, procurement activities, and contract negotiations.
- Drive continuous improvement initiatives to enhance operational efficiency and productivity.
- Develop, implement, and maintain operational policies, standard operating procedures (SOPs), and governance frameworks.
- Conduct regular property inspections and audits to ensure cleanliness, safety, building presentation, and service delivery standards are maintained.
- Prepare and manage annual operating budgets, forecasts, and expenditure plans.
- Monitor operating expenses and identify cost optimization opportunities.
- Review financial reports, variance analyses, and expenditure tracking to support financial performance.
- Evaluate business cases, quotations, and procurement proposals to ensure cost-effectiveness.
- Support management in preparing financial reports and presentations.
- Ensure compliance with statutory regulations, industry standards, and company policies.
- Manage incidents, investigations, and risk mitigation initiatives.
- Maintain regulatory records, certifications, and reporting requirements.
- Recruit, develop, and lead operational teams to build a high-performance culture focused on accountability and service excellence.
- Coach and mentor team members to enhance operational effectiveness and professional growth.
- Diploma in Property Management, Real Estate, Building Management, Facilities Management, Engineering, Business, or a related discipline.
- At least 3 years of relevant experience in commercial property management.
- Experience managing security, cleaning, and maintenance service providers.
- Strong knowledge of contractor management, procurement processes, and vendor performance monitoring.
- Familiarity with regulatory compliance, risk management, and workplace safety requirements.
- Experience managing Grade A office buildings is an added advantage.
- Experience in setting up, transforming, or insourcing security and cleaning functions is an added advantage.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Felicia Chiam Kar Min
EA Personnel Reg. No.: R25152370
EA Licence No.: 07C5771