[Job ID: 10161]
Responsibilities: - Ensure clinic operational readiness and compliance with established service standards.
- Support patients throughout their healthcare journey, including registration, appointment scheduling, discharge processing, cashiering, and general enquiries.
- Provide information on billing procedures and insurance-related matters.
- Assist healthcare professionals with chaperone duties and preparation of consultation documents.
- Handle phone calls, emails, and other service-related enquiries promptly and professionally.
- Provide administrative support and assist with day-to-day clinic operations.
- Perform other assigned duties as required.
- Possess at least GCE ‘O’ Level qualifications or a Diploma.
- Proficient in computer applications and able to work across multiple systems.
- Strong communication and interpersonal skills with a customer-focused mindset.
- Ability to multitask effectively in a fast-paced environment.
- Comfortable working in a healthcare setting, including different clinics and inpatient wards when required.
- Prior experience in customer service, hospitality, healthcare administration, or related service industries is an added advantage.
- Able to work collaboratively in a team environment and adapt to changing operational needs.
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EA Personnel Name: Lim Yoke Hui
EA Personnel Reg. no.: R1433821
EA License no.: 07C5771