Summary
This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports.
Key Responsibilities
- Perform on-site installation, commissioning, preventive maintenance, troubleshooting, and repair of manufacturing automation equipment to ensure optimal system performance.
- Diagnose equipment faults, conduct root cause analysis, and implement effective corrective actions to minimize downtime and improve reliability.
- Serve as a key point of contact for customers, coordinating with internal teams and stakeholders to resolve technical issues and ensure service commitments are met.
- Manage service requests and technical support activities, including responding to on-site and remote support needs in accordance with agreed service standards.
- Prepare accurate service documentation and reports, support factory acceptance testing (FAT) activities, and identify opportunities to recommend relevant upgrades, spare parts, and service solutions.
- Diploma, Higher Nitec, Degree, or equivalent qualification in Electrical Engineering, Electronics Engineering, Mechatronics, Automation Engineering, or a related discipline.
- Experience in servicing, operating, maintaining, or troubleshooting automated equipment, industrial machinery, or manufacturing systems.
- Good understanding of electrical, mechanical, pneumatic, and automation systems, including the ability to interpret technical drawings and schematics.
- Familiarity with software installation, machine configuration, PC setup, and basic system integration within an industrial environment.
- Willingness to travel for project deployments, service assignments, and customer support activities when required.
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EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771