Job Summary:
Join a well-established multinational manufacturing company as a Sales Coordinator, supporting customer order fulfilment, logistics coordination, and customer service operations.
Responsibilities:
- Process customer purchase orders accurately and promptly using SAP and related systems.
- Review orders to ensure pricing, product availability, and delivery requirements are met.
- Monitor order progress and issue timely order confirmations.
- Manage order amendments, cancellations, and customer requests efficiently.
- Serve as the primary point of contact for assigned customer accounts.
- Respond to customer enquiries regarding order status, deliveries, product availability, and documentation.
- Communicate shipment schedules, delivery delays, and potential supply issues to customers in a timely manner.
- Build and maintain positive customer relationships through effective communication and support.
- Coordinate delivery schedules with Planning, Production, Warehouse, and Logistics teams.
- Ensure delivery requirements are fulfilled according to agreed timelines.
- Assist in the preparation and verification of shipping and export documentation where required.
- Maintain accurate customer and order records within the system.
- Monitor open orders, backlogs, and delivery performance metrics.
- Prepare routine reports and support data analysis activities as required.
- Diploma or Degree in Business Administration, Supply Chain Management, Logistics, Marketing, or a related discipline.
- Experience in customer service, sales support, order processing, administrative support, or related functions is preferred.
- Proficiency in Microsoft Office applications, including Excel, Outlook, Word, and Teams.
- Knowledge of SAP is an added advantage.
- Strong customer service and interpersonal communication skills.
- Good organisational, multitasking, and time management abilities.
- Strong attention to detail with a high level of accuracy.
- Ability to prioritise tasks and work independently in a fast-paced environment.
- No experience is required.
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EA Personnel Name: Yang Soon Meng
EA Personnel Reg. no.:R25157469
EA License no.: 07C5771