Responsibilities:
Customer service operations management
- Oversee the end-to-end order processing workflow to ensure timely and accurate
order fulfillment. - Address customer inquiries, complaints, and escalations promptly, maintaining a
professional and solutions-oriented approach. - Monitor and track delivery status, ensuring customers are informed of progress and
any delays. - Manage backorder follow-ups, ensuring timely resolution and customer
communication. - Review and approve customer discrepancies submissions such as claims and credit
memos, within the SAP system. - Collaborate with the warehouse and logistics teams to manage outbound order
volumes and provide accurate forecasts for budgeting and manpower planning.
- By continuing to use our platform, you consent to the use of cookies as outlined
within our Privacy Policy. - Conduct regular meetings with customers, internal staff, and cross-departmentalteams to foster strong relationships and address issues.
- Monitor and follow up on overdue payments from customers, ensuring timelyresolution and maintaining positive relationships.
- Travelling to meet up with suppliers as and when necessary.
- Ensure compliance with Security Export Control regulations, including customer andend-user screening, as required.
- Prepare annual sales forecasts and update quarterly revisions based on actualperformance and market conditions.
- Monitor monthly sales expectations, analyze variances, and identify key factorsaffecting sales trends and volume.
- Prepare and present monthly KPI reports for management meetings, highlightingachievements, challenges, and areas for improvement.
- Plan for spare parts selling prices strategies according to market / equipment type.
- Set departmental objectives and establish key performance indicators (KPIs) forindividual team members to align with company goals.
- Approve staff leave requests through the system, ensuring adequate coverage andsmooth operations.
- Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
- Additional tasks assigned by management.
- Leadership skills to lead a team
- At least 3 years of Customer Service experience, order management, and delivery management
- Knowledge of SAP is an advantage.
- Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
- Willingness to travel occasionally for work-related purposes.
Please add me on Linkedin to stay connected for the latest updates! https://www.linkedin.com/in/victoria-loh-64212131
Please include the following for us to conduct an effective job matching for you:
- Earliest availability date/ notice period
- Expected & Last drawn salary
To Apply, please kindly email your updated resume to cv_victoria@goodjobcreations.com.sg
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Victoria Loh Jie Li
EA Personnel Reg. No.: R1330197
EA Licence No.: 07C5771