- Serve as the primary point of contact for customer inquiries via phone, email, and chat
- Provide accurate information and handle customer issues professionally with timely resolution
- Investigate concerns, identify root causes, and escalate complex cases when necessary
- Coordinate with internal teams (operations, sales, logistics) to resolve issues and ensure service delivery
- Process orders, bookings, and service requests while monitoring progress and timelines
- Update customers on order status, delays, and outcomes
- Maintain accurate CRM records and document all interactions, feedback, and resolutions
- Prepare reports, analyze trends, and recommend improvements to enhance customer experience
- Collaborate cross-functionally to support process improvements and customer satisfaction initiatives
- Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders
- 1–3 years of experience in customer service or coordination roles
- Experience using CRM systems is an added advantage
- Strong communication and interpersonal skills
- Proven problem-solving and conflict resolution abilities
- Good organizational and multitasking capabilities
- Strong attention to detail and accuracy
- Proficiency in Microsoft Office and CRM tools
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Nasu Natsumi
EA Personnel Reg. no.: R26161771
EA License no.: 07C5771