Responsibilities:
- Support the development and implementation of operational strategies and business plans aligned with organisational goals.
- Participate in healthcare transformation initiatives, including infrastructure enhancement and redevelopment projects.
- Oversee the daily operations of assigned inpatient ward(s), including administrative, operational, and reception-related functions.
- Partner with nursing teams and key stakeholders to identify and resolve operational and process-related issues.
- Review and improve workflows, processes, and performance indicators to enhance customer experience, operational efficiency, and resource utilisation.
- Monitor service standards and recommend improvements to achieve high levels of patient and customer satisfaction.
- Coordinate ward infrastructure and facility improvement projects, ensuring operational continuity, compliance with relevant standards, timely completion, and cost effectiveness.
- Support annual planning activities, including budgeting, manpower planning, and training requirements.
- Collaborate with cross-functional teams, committees, and project groups to implement solutions and achieve desired outcomes.
- Participate in quality improvement, digital transformation, and process enhancement initiatives to improve service delivery.
- Manage customer feedback and complaints, including service recovery actions where required.
- Review, update, and maintain operational policies and procedures.
- Provide administrative and operational support to relevant committees and working groups.
- Recognised Degree in any discipline.
- Minimum 2 years of relevant working experience for Assistant Manager level and above.
- Strong analytical, organisational, coordination, interpersonal, and communication skills.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Project management skills and experience.
- Ability to manage multiple priorities and work effectively both independently and within a team environment.
- Service-oriented with strong customer focus.
- Positive, proactive, and motivated attitude.
- Practical knowledge of healthcare or hospital operations is an added advantage.
- Relevant healthcare industry experience is an added advantage.
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EA Personnel Name: Lim Yoke Hui
EA Personnel Reg. no.: R1433821
EA License no.: 07C5771