情報公開日：2023.08.21

カスタマーサポートエンジニア・Customer Support Engineer

• IT・通信

求人番号

2308-65923 気になる

雇用形態

正社員

業種

IT・通信

職種

給与

SGD 3,500 ～ SGD 3,500

待遇

Up to 10% yearly bonus (individual/company/targets

就業時間

8am - 5pm

勤務日

Monday - Sunday (5 days)

概要

IT・通信企業でCustomer Support Engineer募集
Sパス有

求人内容

Summary: As a Customer Support Engineer, you will be a member of the Global Customer Support team, operating from Amsterdam, Dubai, Buenos Aires and Singapore.
This department is responsible for all incident management activities.
Our Support Engineer therefore take full ownership of a pending technical issue until resolved.

- Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets
- Resolve technical issues involving client's network connections by analysing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers
- Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved by us
- Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to our standards
- Administrate the process of technical support accurately and share findings with colleagues
- Participate in project teams as necessary to support the business
- Any other ad-hoc duties as assigned

応募資格

[Must]
- At least 1-2 years of experience and knowledge in network
- Proficiency in Japanese to liaise with Japanese speaking customers
- Strong analytical & communication skills
- Creative & channel partner focused
- Team player

[Good working knowledge in the following]
- Access networking technologies (xDSL, Leased line, Wireless, Satellite)
- Router/firewalls (primarily CISCO)
- VPN solutions (public based on IPSEC/SSL or private based on MPLS)
- TCP/IP (subnetting)
- Network management systems/tools
- SD-WAN

[Advantage]
- Proficiency in Mandarin or other regional language