情報公開日：2023.03.28

Sales Consultant

• ホテル・旅行

求人番号

2303-64842 気になる

雇用形態

正社員

業種

ホテル・旅行

職種

給与

SGD 2,800 ～ SGD 3,200

待遇

NA

就業時間

6:00 - 19:00 shift (Sat: 8:00-13:00)

勤務日

Mon - Fri; Alt Sat (AM)

求人内容

Summary: To handle all members' related complains and feedback efficiently and effectively. Improve the overall operations and resort quality standards through an effective feedback channel.

- Respond to member communications via the web platform in a professional manner.
- Complete with a high degree of accuracy various affiliate, inter-departmental and inter-company reporting and notifications.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review and incorporating observations from the quality monitoring of calls.
- Handle escalations from Call Center Agents and Supervisor.
- Perform investigative tasks to determine root cause and resolution of identified complaints. Ensures that agreed resolution deadlines are met and that feedback is provided appropriately.
- Accurately update reporting and tracking of complaint responses.
- Be the primary contact for assisting Asian and Global members with difficulties at resorts within as per the Global member servicing policy.
- Assists with inbound calls as needed, and handles outbound calls to members or affiliates regarding complaints. Ability to work with affiliates, developers and account managers in a collaborative capacity to resolve issues.
- Monitors, analyses and controls complaints received from members and come up with processes and projects with the aim to reduce the complaints volume.
- Provide recommendations to management in terms of processes and policies that may help reduce the volume of complaints and cost of compensation while increasing member satisfaction.
- Provide proper guidance, support and direction to the sales team by undertaking an advisory role.
- Provide training and guidance to Call Centre Agents and Supervisors in terms of first-level objection and complaint handling techniques.
- Work with internal business partners on feedback and recommendations regarding product and service complaints (service lapses or resort quality issues).
- Continuously evaluate and identify opportunities to drive process improvements.
- Make recommendations that facilitate improvement.
- Work closely with different cross sectional teams to improve overall knowledge.
- Monitor internal calls for quality.
- Any other ad-hoc duties assigned.

応募資格

[Must]
- At least 1-2 years of Customer Service or Sales experience
- Ability to communicate both written and spoken in business level of Japanese language as to liaise with Japanese clients (At least an N1)
- Comfortable to work in shift or on Public Holidays as and when required (off in lieu provided)
- Comfortable to work in fast-paced working environment

[Advantage]
- Prior working experience in the tourism, travel, or other relavent field

[必須条件]
-最低1-2年以上のコールセンター・カスタマーサービス又は営業経験をお持ちの方
-ビジネスレベルの英語力
-スピード感の早い環境に対応できる方

[優遇条件]
-旅行関連業界の経験をお持ちの方