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情報公開日:2023.01.20

Customer Success Manager

Customer Success Manager

  • IT・通信
求人番号
2301-64207 気になる
雇用形態
正社員
業種
IT・通信
職種

給与
SGD 4,000 ~ SGD 7,000
待遇
VB (1-4 months) (No AWS)
就業時間
8:00 - 17:00
勤務日
Mon - Fri
概要
カスタマーサポート・カスタマーサクセス経験をお持ちの方大歓迎!
求人内容
- Establish structure of the global customer support team, delegation of tasks and team management
- Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
- Preparation of manuals related to customer support (e.g. internal manuals, user manuals) in multiple languages
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates
- Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
- Periodic monitoring of CS activities, daily report, SNS management
- Identify opportunities for improvement within the customer base and internally and propose improvement methods
- Support other departments when required
- Any other ad-hoc duties assigned
応募資格
[Must]
- Proficiency in Japanese to communicate with both internal & external Japanese speaking stakeholders
- Experience as CS manager in a similar industry (fintech, crypto, fx)
- Experience in leading customer support functions
- Strong leadership capabilities
- Strong attention to details and willing to take on new challenges
- Ability to analyse in excel and google sheets (At minimum, ability to handle SUM
function, IF function, and COUNT series functions)

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