求人情報詳細 JOB SEARCH

情報公開日：2023.01.20

Customer Success Manager

雇用形態

正社員

業種

IT・通信

職種

給与

SGD 4,000 ～ SGD 7,000

待遇

VB (1-4 months) (No AWS)

就業時間

8:00 - 17:00

勤務日

Mon - Fri

概要: カスタマーサポート・カスタマーサクセス経験をお持ちの方大歓迎！
求人内容: - Establish structure of the global customer support team, delegation of tasks and team management
- Build Customer Success Plans and establish essential goals to aid the customer and drive usage of the platform
- Preparation of manuals related to customer support (e.g. internal manuals, user manuals) in multiple languages
- Support customer service operations, including but not limited to user research, handling enquiries, process withdrawal applications, KYC, bug reporting, Q&A updates
- Statistical/analytical tasks (3C analysis, customer journey analysis, user behavior analysis, transaction analysis, etc.)
- Periodic monitoring of CS activities, daily report, SNS management
- Identify opportunities for improvement within the customer base and internally and propose improvement methods
- Support other departments when required
- Any other ad-hoc duties assigned
応募資格: [Must]
- Proficiency in Japanese to communicate with both internal & external Japanese speaking stakeholders
- Experience as CS manager in a similar industry (fintech, crypto, fx)
- Experience in leading customer support functions
- Strong leadership capabilities
- Strong attention to details and willing to take on new challenges
- Ability to analyse in excel and google sheets (At minimum, ability to handle SUM
function, IF function, and COUNT series functions)

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