★As a Customer Support Engineer, you will be a member of our Global Customer Support team, operating from Amsterdam, Dubai, Buenos Aires and Singapore.
This department is responsible for all incident management activities.
Our Support Engineer therefore take full ownership of a pending technical issue until resolved.
- Proactively communicate with channel partners concerning incoming incidents and register these findings in trouble tickets.
- Resolve technical issues involving client's network connections by analysing / troubleshooting the incident and proactively coordinating the repair process with third party providers / suppliers.
- Manage the channel partner relation by means of proactive communication throughout the entire solution process so that the client experiences the problem as fully and adequately resolved by us
- Perform technical acceptance testing on newly provisioned services to ensure quality of delivery in accordance to our standards.
- Administrate the process of technical support accurately and share findings with colleagues.
- Participate in project teams as necessary to support the business.