Responsibilities
- Supervise daily shipping operations and prioritise workloads to meet customer and internal delivery requirements.
- Manage shipping schedules and coordinate resources to ensure efficient and timely order fulfilment.
- Ensure compliance with company policies, procedures, and documented shipping processes.
- Establish, maintain, and continuously improve shipping systems, procedures, documentation, and performance metrics.
- Monitor operational activities and address process discrepancies through corrective actions.
- Prepare and maintain accurate daily and monthly operational reports.
- Coordinate with internal stakeholders and freight forwarders to resolve logistics issues and improve service levels.
- Drive customer service excellence by ensuring prompt response times, effective follow-up, and reliable support.
- Lead, train, and develop shipping team members to enhance operational performance and competency.
- Conduct performance evaluations and implement improvement plans where required.
- Set departmental goals aligned with organisational objectives and promote a collaborative work environment.
- Provide ongoing coaching, leadership, and supervision to the shipping team.
- Ensure on-time and quality shipment execution.
- Support business operations outside regular working hours when required.
- Collaborate with sales teams to plan finished goods deliveries and minimise customer impact.
- Degree with minimum 3 years of relevant shipping, logistics, or warehouse operations experience.
- Experience in Semiconductor or manufacturing industry is preferred.
- Proven supervisory or team leadership experience within a shipping environment.
- Experience using SAP system.
- Ability to create, maintain, and improve operational systems and documentation.
- Experience operating electronic and physical material tracking systems.
- Knowledge of shipping processes, freight coordination, and delivery scheduling.
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EA Personnel Name: Lim Poh Geok (Elaine)
EA Personnel Reg. no.: R1105330
EA License no.: 07C5771