Responsibilities
- Prepare service quotations, contracts, and related documentation.
- Coordinate preventive maintenance schedules, breakdown calls, and service requests.
- Monitor service job progress and follow up to ensure timely completion and customer satisfaction.
- Generate reports and maintain accurate service records, databases, and documentation.
- Liaise with customers, service engineers, vendors, and principals on service-related matters.
- Support spare parts ordering, inventory tracking, and warranty administration.
- Utilize Microsoft Office applications to prepare reports, spreadsheets, and service documentation.
- Leverage SAP, SAGE, or other ERP systems to support service operations and inventory management.
- Collaborate with internal stakeholders to achieve operational objectives.
- Diploma in Business, Science, Engineering, or a related discipline.
- Minimum 3 years of experience in service coordination, customer support, or business operations.
- Experience in the scientific, laboratory equipment, medical devices, or consumables industry is an added advantage.
- Proficiency in spoken and written English to liaise effectively with English-speaking stakeholders.
- Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Familiarity with SAP, SAGE, or other ERP systems is an added advantage.
- Strong administrative, documentation, and record-management skills.
- Meticulous attention to detail with the ability to manage multiple tasks effectively.
Please kindly refer to the Privacy Policy of Good Job Creations:
Privacy Policy of Good Job Creations
EA Personnel Name: Rhys Goh Hui Ming
EA Personnel Reg. no.: R2198664
EA License no.: 07C5771