Responsibilities
- Ensure compliance with safety regulations, industry standards, and company policies during all service activities.
- Lead and support system project commissioning activities at customer sites.
- Provide technical support and expertise during factory testing for specialized projects.
- Investigate engine and equipment failures, conduct root cause analysis, and recommend corrective solutions.
- Deliver after-sales technical support and on-site service to distributors, dealers, and customers.
- Perform preventive maintenance, inspections, and troubleshooting to optimize equipment performance and reliability.
- Prepare and maintain accurate service reports, technical documentation, and maintenance records.
- Develop in-depth expertise in power generation products, systems, and related technologies.
- Mentor and provide technical guidance to junior field service engineers and technical personnel.
- Conduct service and troubleshooting training for distributors and dealers to maintain high service standards.
- Assess and evaluate the technical capabilities of distributors and dealers.
- Collaborate with customers and cross-functional teams to resolve technical issues and improve service delivery.
- Drive continuous improvement initiatives and contribute to the enhancement of service processes and procedures.
- Undertake additional service-related duties and technical training assignments as required.
- Minimum 10 years of relevant field service, commissioning, maintenance, or technical support experience.
- Experience in power generation equipment, engines, or related industrial systems.
- Ability to conduct root cause analysis and provide effective technical solutions for equipment failures.
- Experience delivering technical training and mentoring engineering personnel.
- Willingness and ability to travel frequently across Asia Pacific and Southeast Asia.
- Strong presentation, verbal communication, and technical report-writing skills.
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EA Personnel Name: Saito Ryuya
EA Personnel Reg. no.: R23116168
EA License no.: 07C5771