Responsibilities:
- Serve as the primary point of contact for customers and prospects to support customer portfolio growth in collaboration with Business Development and Branch Managers.
- Prepare, manage, and follow up on quotations and orders to maximize sales opportunities and customer engagement.
- Collect and report market intelligence, including product pricing, competitor activities, and economic trends, to support business decision-making.
- Handle customer enquiries and complaints, ensuring timely resolution in coordination with relevant internal stakeholders.
- Collaborate with cross-functional teams to deliver seamless and high-quality customer service.
- Manage the end-to-end onboarding process for new customers, ensuring a professional and positive first-order experience.
- Develop and maintain strong customer relationships by understanding and addressing customer needs related to company products and services.
- Proactively identify and engage potential customers through sales insights and lead-generation activities to create new business opportunities.
- Educate and support customers in using the company’s e-commerce platform to enhance self-service capabilities.
- Provide support and coverage for team members when required.
- Multiple years of relevant experience in a technical-commercial, sales, or customer development role.
- Strong relationship management and sales skills with a results-oriented mindset.
- Proficiency in spoken and written Chinese and English for liaising with Chinese-speaking and English-speaking clients and stakeholders.
- Experience in outbound calling and customer engagement activities.
- Ability to work independently while contributing effectively within a team environment.
- Strong organizational skills with excellent follow-up, coordination, and problem-solving abilities.
- Persistent, resilient, and proactive in managing sales and administrative responsibilities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Tung Chi Jun (Deng Zijun)
EA Personnel Reg. no.: R25157470
EA License no.: 07C5771