Responsibilities:
- Register patients and ensure accurate entry of patient, financial, and guarantor information into the system.
- Conduct financial counselling on care, accommodation, billing, financing arrangements, and changes in admission status where required.
- Collect deposits and process billing, payment settlements, claims submissions, refunds, and bill adjustments in accordance with established procedures.
- Generate Letters of Guarantee for eligible patients under private medical insurance schemes.
- Manage patient wait times and provide timely updates to enhance service experience.
- Welcome patients and visitors, address enquiries, and direct them to the appropriate departments or personnel.
- Coordinate with clinics, wards, and operating theatres regarding patient movements, admission status, and surgery-related arrangements.
- Support patient admission, discharge, transfer, and ward conversion processes to ensure efficient patient flow.
- Maintain and update patient information and movement records within relevant hospital systems.
- Arrange discharge appointments and conduct appointment tracing to ensure continuity of care.
- Prepare daily ward statistics and verify accommodation-related records for accuracy.
- Coordinate porter services, medication collection, and patient refreshment arrangements.
- Prepare ward admission lists, E-Census reports, and related documentation for upcoming admissions.
- Extract and review patient information from electronic medical record systems to support operational and patient care requirements.
- Assign beds according to clinical and operational requirements.
- Review patient case records and relevant medical information to facilitate care coordination.
- Liaise with internal departments regarding medication requirements and patient appointments.
- Schedule clinic review appointments and related assessments for patients.
- Minimum GCE N/O-Level qualification.
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in Microsoft Office applications and general computer skills.
- Possess a positive, compassionate, and service-oriented attitude when interacting with patients and stakeholders.
- Practical knowledge of hospital operations is an added advantage.
- Able to work collaboratively in a team environment.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Chay Yoke Ting Vanessa (Xie Ruoting)
EA Personnel Registration Number: R23115805
EA License No.: 07C5771