[Job ID: 1669718]
[Responsibilities]
- Manage and grow relationships with assigned key accounts to drive long-term business partnerships.
- Serve as the primary contact for customer enquiries, business discussions, and account-related matters.
- Develop and execute account growth plans aligned with customer business objectives.
- Achieve sales, revenue, and profitability targets across assigned accounts.
- Identify upselling, cross-selling, and new business opportunities to expand revenue streams.
- Prepare and present proposals, quotations, business reviews, and commercial recommendations.
- Monitor market trends, customer demand, and competitor activities to support business growth.
- Build strong customer partnerships through regular engagement and business reviews.
- Resolve customer issues and coordinate appropriate follow-up actions.
- Coordinate with internal stakeholders to ensure smooth execution of customer requirements, projects, and orders.
- Track project timelines, delivery schedules, and order fulfilment to ensure service excellence.
- Analyse sales performance and customer trends to improve account profitability and engagement.
- Maintain accurate CRM records, sales pipelines, forecasts, and performance reports.
- Any ad hoc jobs as assigned by the team leader.
[Requirement]
Must
- Diploma or Bachelor’s Degree in Business Administration, Marketing, Engineering, Sales Management, or a related field.
- Minimum 5 to 8 years of experience in Key Account Management, Sales, Business Development, or Customer Relationship Management.
- Experience in B2B, manufacturing, technology, industrial, or solution-based selling is an added advantage.
- Experience in sales forecasting and pipeline management.
- Experience in business analysis and reporting.
- Familiarity with CRM platforms such as Salesforce, Microsoft Dynamics, or similar systems.
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EA Personnel Name: Saito Ryuya
EA Personnel Reg. no.: R23116168
EA License no.: 07C5771