Job Summary:
An opportunity to support enterprise IT applications and drive system improvements while coordinating projects and enhancing business operations.
Responsibilities:
- Provide Level 1 and Level 2 support for enterprise applications, including troubleshooting, incident handling, and user assistance
- Support systems such as SAP S/4 HANA, Freshdesk, Servigistics, and Microsoft Office 365 (SharePoint, Teams)
- Monitor application performance and recommend enhancements to improve efficiency and user experience
- Manage user accounts, system access, and permissions
- Maintain system documentation, including SOPs, user guides, and knowledge base materials
- Assist with business reporting using tools such as Power BI, SAP Analytics Cloud, and SQL queries
- Support data extraction, validation, report generation, and dashboard maintenance
- Collaborate with business users to gather and document system requirements
- Prepare functional specifications, testing scenarios, and project documentation
- Coordinate user acceptance testing and support end-user training
- Liaise with vendors and internal stakeholders for system implementations and enhancements
- Track project risks, issues, and progress updates
- Manage assigned small-scale IT projects
- Ensure IT support tickets are properly tracked and resolved
- Bachelor’s degree in Computer Science, Information Technology, or related discipline
- Minimum 3 to 5 years of experience in IT application support
- Hands-on experience with enterprise systems such as Servigistics, Freshdesk or similar ticketing tools, SharePoint, and analytics platforms such as SAP Analytics Cloud or Power BI
- Basic knowledge of SQL queries and reporting tools
- Experience in user support, troubleshooting, and system coordination
- Strong analytical, problem-solving, and communication skills
- Ability to work independently and collaboratively in a fast-paced environment
- Understanding of inventory planning and supply chain concepts is an added advantage
Please include the following for us to conduct an effective job matching for you:
- Earliest availability date/ notice period
- Expected & Last drawn salary
To Apply, please kindly email your updated resume to cv_victoria@goodjobcreations.com.sg
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Victoria Loh Jie Li
EA Personnel Reg. No.: R1330197
EA Licence No.: 07C5771
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