Responsibility:
- Provide field service support for machinery and systems, including installation, commissioning, maintenance, troubleshooting, repair, and customer training.
- Diagnose mechanical, electrical, and control system issues and recommend corrective actions.
- Respond to customer service requests within agreed response times and provide effective technical solutions.
- Prepare service reports and maintain accurate service records in the Company’s SSA system.
- Recommend spare parts, repair solutions, and maintenance services to improve equipment performance and minimize downtime.
- Liaise with suppliers/ principals/ manufacturers on technical support, warranty matters, equipment performance issues, spare part recommendations, and service-related concerns.
- Support the Technical Operations Executive team in preparing service quotations, maintenance contracts, and technical proposals.
- Ensure compliance with workplace safety requirements and company procedures while carrying out service activities.
- Build and maintain good customer relationships through professional and responsive service support.
- Participate in technical training and continuously upgrade technical knowledge and skills.
- Perform any other duties or assignments as assigned by the Superior.
- Hands-on and possess good knowledge in mechanical & electrical systems and troubleshooting skills
- 2 years of relevant experience in mechanical & electrical troubleshooting.
- Team player, self-motivated, proactive, and able to work independently
- Must be customer- orientated and willing to take challenges
- Knowledge of PLC programming & troubleshooting, or AutoCAD experience.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Ong Kang Quan Ryan
EA Personnel Registration Number: R23116952
EA License No.: 07C5771