Responsibilities
- Deliver exceptional customer service to ensure a positive and seamless customer experience.
- Manage incoming phone calls, emails, and customer enquiries, providing timely follow-up and resolution.
- Coordinate and schedule appointments and service activities for the Customer Service Technical Team.
- Generate and process service reports, quotations, and related documentation.
- Monitor and follow up on pending and outstanding service cases to ensure timely closure.
- Manage service centre operations, including appointment scheduling and inventory administration.
- Handle general administrative duties, including office supplies and pantry inventory management.
- Coordinate courier and delivery services across departments.
- Maintain accurate customer and service records in CRM and internal systems.
- Experience in a call centre or customer service environment.
- Good verbal and written communication skills.
- Experience handling customer enquiries and complaints through phone, email, or chat channels.
- Proficiency in data entry and CRM systems.
- Ability to learn and utilise internal software and service management tools.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771