Responsibilities:
- Manage annual renewal processes for a portfolio of existing corporate clients, ensuring accuracy and timely completion
- Build and maintain strong client relationships to drive retention and long-term partnerships
- Assess clients’ evolving business needs and recommend suitable insurance solutions and coverage enhancements
- Gather and analyse client information to evaluate risk profile changes and coordinate coverage with internal stakeholders
- Present and explain policy terms, coverage options, and renewal proposals to clients
- Collaborate with internal departments to ensure seamless and efficient policy renewals
- Support new business opportunities through referrals and internal sales channels
- Respond to client enquiries and provide appropriate insurance recommendations
- Conduct client visits where required to support relationship management and business development efforts
- Identify cross-selling opportunities within existing and prospective client accounts
- Liaise with headquarters on insurance programmes, reporting, and related matters
- Support claims servicing processes to enhance overall client satisfaction
- Proficiency in Japanese language for liaising with Japanese-speaking clients and stakeholders
- Experience in client-facing sales, account management, relationship management, or customer service involving intangible products or services
- Strong interpersonal and communication skills with a customer-centric approach
- Proven ability to build and maintain long-term client relationships
- Experience in general/commercial insurance is an added advantage
- Experience managing corporate clients within an insurance company is an added advantage
- Experience handling end-customers directly rather than via intermediaries is an added advantage
- Experience serving Japanese corporate clients is an added advantage
- Candidates with client servicing or relationship management experience who are keen to build a career in the insurance industry are encouraged to apply
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EA Personnel Name: Nasu Natsumi
EA Personnel Reg. no.: R26161771
EA License no.: 07C5771