Assistant Manager, Service Operations Team (West)

  • VIC Other

Applications are not currently available for this role.

[Job Order: 988466]

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  • Manage service point operations assigned.
  • Responsible for daily operations of these service points, including front counter services, administrative / operational matters and partnering Nurse Manager and other stakeholders to solve system and process problems.
  • Responsible for devising innovative services to continually improve service levels and improve patient care.
  • Responsible for achieving volume and financial targets for clinical targets assigned.
  • Manage services through annual financial budgeting and regular reviews with clinical heads, and development of new services.
  • Manage a group of non-nursing staff providing services in service points. 
  • Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.
  • Participate in committees and other tasks as assigned.
 
Requirements:
  • Degree in any discipline with ≥3 years’ experience in the healthcare industry
  • Healthcare operations experience preferred
  • Strong project management skills with ability to lead cross-functional teams
  • Confident engaging with senior management and stakeholders
  • Analytical and detail-oriented with strong written and verbal communication
  • Proficient in Microsoft Word, Excel, and PowerPoint; knowledge of hospital systems advantageous
  • Able to multitask and perform under tight timelines
  • Excellent problem-solving, presentation, negotiation, and interpersonal skills


  
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  • Expected & Last drawn salary
  
  
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EA Personnel Name: Victoria Loh Jie Li
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