-Respond to member communications via the web platform in a professional manner.
-Complete with a high degree of accuracy various affiliate, inter-departmental and inter-company reporting and notifications.
-Provides feedback to call center team leaders and managers.
-Accurately update reporting and tracking of complaint responses.
-Be the primary contact for assisting Asian and Global members with difficulties at resorts within as per the Global member servicing policy.
-Assists with inbound calls as needed.
-Provide proper guidance, support to members
-Continuously evaluate and identify opportunities to drive process improvements.
-Monitor internal calls for quality servicing
-Any other duties as required and/or directed.
- At least 1-2 years of Customer Service experience
- Ability to communicate both written and spoken in business level of Japanese language as to liaise with Japanese clients
- Comfortable to work in fast-paced working environment
- Prior working experience in the tourism, customer service, or any related field