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情報公開日:2020.03.31

Business Support Executive

Business Support Executive

  • メディア・広告
  • 事務、秘書、受付
求人番号
2003-55605 気になる
雇用形態
パートタイム
業種
メディア・広告
職種

事務、秘書、受付

給与
SGD 16 ~ SGD 18
待遇
NIL
就業時間
9:00 - 18:00
勤務日
Mon - Fri
求人内容
Stakeholder Engagement (30%)

- Keep abreast of product knowledge, and be able to interpret the various types of membership, certifications and publications, their fees and benefits in detail
- Provide frontline membership phone and email support, responding to potential and existing members’ needs in a highly professional and efficient manner and in accordance to the service level agreement
- Ensure first-touch resolution on membership matters and escalate to 2nd level if necessary
- Co-ordinate and follow up any escalations with association headquarters or overseas counterparts to ensure that cases are resolved in accordance to the service level agreement
- Record all communications into the client’s CRM system timely and accurately
- Upsell relevant association events, conferences, training programs to members
- Demonstrate the ability to understand the assigned client Association’s framework
- Act and react with the client’s/stakeholder’s needs and satisfaction in mind
- Propose solutions to any challenges encountered, and opportunities seen
- Engage new potential audience to sell membership to them
Identify opportunities, challenges and workflow issues and propose to Team Leaders

Operations (20%)

- Facilitate membership applications and renewals
- Process and compile all order requests into the CRM system
- Keep track the inventory of client’s collaterals, publications and stationery
- Maintain accurate records of timesheets for monthly billing
- Function in a support capacity of team leaders and peers to facilitate the support of primary administration tasks
- Perform all duties and responsibilities and others as assigned by team leaders/Business Support Manager in a timely, accurate and efficient manner
- Generate daily/weekly/monthly reports to ensure proper visibility of team performance, members’ behaviour and feedback patterns and proactively identify and act on any issues as they arise
- Regular Team/Client calls for reporting/updates

Market Development (50%)

- Working with Client Manager(s) to drive membership recruitment, retention campaigns, event marketing/registration (delegate and sponsorship telesales) and ad hoc support.
- Research and identify members’ and market needs as required and report to client managers
- Manage telemarketing, translation and other operational assistance projects



連絡アシスタント業務(30%)

- 日系企業へ電話、メールにて連絡を行い、クライアントが求める情報を集める

オペレーション(20%)

- 会員制ビジネスの調査(日本における会員制度の調査等)

市場開発(50%)

- テレマーケティング等を用いて、日本市場における市場調査を行う

- その他関連業務
応募資格
[MUST]
- Minimum 2 years' relevant experience in a non-profit, NGO, association sector or customer service environment
- Ability to communciate (verbal and written) in Japanese language is essential to liaise with Japanese companies
- Able to identify opportunities and improvements to processes
- Quick, efficient and accurate in all adminstrative duties
- Great customer service mind-set and proactive disposition
- Superior verbal and written communication skills are essential as success is dependent upon developing positiv relationships and communicating with a wide variety of stakeholders relation to the assosication
- Well-developed organization and leadership skills

[ADVANTAGE]
- Experience within the service sector or a call centre environment will be advantageous
- Database management experience is beneficial


[必須条件]
- 非営利団体、NGO、奉仕団体、部活動など組織に所属したことがある人
- または顧客サービス環境での2年以上の関連経験
- 業務の改善点を自ら特定できる
- すべての管理業務において迅速、効率的、正確に行える
- 優れた顧客サービスの考え方と積極的な行動がとれる
- 優れた口頭および書面によるコミュニケーションスキル
- リーダーシップスキル

[利点]
- サービス部門またはコールセンター環境での経験
- データベース管理経験

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