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情報公開日:2019.05.29

Customer Service Representative

Customer Service Representative

  • 小売
  • カスタマーサービス
求人番号
1905-53212 気になる
雇用形態
正社員
業種
小売
職種

カスタマーサービス

給与
S$4,000 ~ S$5,000
待遇
Bonus (Min 1 month) / AWS
就業時間
8am to 5am
勤務日
Mon - Fri
概要
【外資】大手小売企業にてCustomer Service募集!
求人内容
-Primary focus of this position is to provide a high level of customer satisfaction by focusing on timely resolution of issues, and cultivating close working relationships with sales and customers.
-Answer incoming phone calls from the wholesale customer service phone queue.
-Respond to email cases through B2B, salesforce/K2, and in the shared customer service inbox.
-Accept, process, and track customer orders through EDI and non-EDI systems. -Process sales and PO changes as required.
-Monitor order book and maintain established metrics for order fulfillment activities.
-Work with vendor compliance to assure all customer (and order specific) value add requirements are met.
-Create return authorizations, resolve shipping-errors, process warranty requests, and markdowns for the customers in the designated client group.
-Request customer specific pricing and new customer address book records as required, and maintain seasonal pricing accuracy.
-Service any drop-ship accounts which overlap with your account base.
--Responsibilities include, but are not limited to: item setups, pricing maintenance, communication and follow-up on cancellations.
--Administration of these responsibilities may require the access and use of a customer's 3rd party drop-ship site.
-Help in on-boarding for new team members.
-Continuing education and training to increase knowledge and take on more advanced responsibilities.
-May be required to perform additional duties, special projects and responsibilities as assigned by management.


- 密接な協力関係を築くことにより、高いレベルの顧客満足を提供
- 顧客からの電話・メールに対応
- 顧客の注文を受け入れ、処理、追跡
- 注文帳簿の管理
- ベンダーコンプライアンスとの連携
- 顧客に対する返品承認の作成、配送エラーの解決、保証要求の処理、および値下げに対する処理
- 価格設定の正確性を維持
- 新しいチームメンバーのための新入社員研修
- その他関連業務
応募資格
[MUST]
-Extensive customer service , preferably in a business to business environment for 5 years
-Demonstrate excellent written and verbal communication in bilingual language with Japan in order to liaise with Japanese speaking associates
-Ability to perform research, demonstrate sound judgment, and resolve problems
-Capability to work independently, and promote a positive team environment
-Organizational and time management skills
-SAP to check and handle orders
-Excel
-Outlook


[必須条件]
- 5年程度の企業間での、広範囲にわたるカスタマーサービス経験
- 自ら学び、正しい判断をし、問題を解決する能力
- 自ら働き、前向きなチーム環境を促進する能力
- 組織化と時間管理のスキル
- SAP: 注文をチェックして処理するため
- エクセル
- Outlook

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