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情報公開日:2019.01.11

Volume Licensing Administrator

Volume Licensing Administrator

  • IT・通信
  • 営業事務、貿易事務
求人番号
1901-52176 気になる
雇用形態
正社員
業種
IT・通信
職種

営業事務、貿易事務

給与
S$3,000 ~ S$3,500
待遇
AWS + 業績賞与
就業時間
08:30 - 17:30
勤務日
Mon - Fri
求人内容
- Complete analysis, investigation and resolution of validation requests related to specific Business Programs, Orders and Contracts. These queries are communicated via email.
- Regular updates must be provided to customer on progress via email, followed by complete resolution on any queries within the agreed service level
- Ensure defined escalation process is adhered to when resolving complex queries
- Responsible for maintaining strict service levels (SLAs) with client activities
- Responsible for validating contractual information
- Review Agreements Orders to ensure all legal requirements are met documentation is complete
- Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems and executive approvals as outlined by Legal Finance
- Routinely evaluate workload and prioritize based on the Company revenue needs, customer sensitivity and follow guidance from Senior Team members
- Responsible for identifying any productivity and quality improvement measures and flagging to Senior team members as soon as possible
- Serve as a backup support to others on the team with the resolution of more complex or unusual problems
- Work with all level of the organization as well as the Company's partners to meet customer business needs
- Suggest more efficient ways for processing of work; learn new areas for possible future ownership

- 特定のビジネスプログラム、注文および契約に関連する検証要求の分析、調査および解決。
- 進捗状況を顧客に提供。
- クライアントの活動と厳密なサービスレベル(SLA)の維持を担当。
- 契約情報の検証を担当。
- 法的要件に問題がないか契約書を確認。
- 契約/注文の例外および問い合わせ内容に関する詳細情報、未解決の問題、および経営者の承認を含む、事業活動の正確な記録を保管する責任を負う。
- チームおよび他のユーザーへのバックアップサポート。
- その他関連業務。
応募資格
[Must]
- Minimum of 1-year experience in similar customer focused role
- Strong administration and organization skills
- Excellent communication skills and a high focus on customer satisfaction
- Participate & lead any mini projects/workload on Program as directed by Business Process Specialist/Team Leader and in turn problem solve/action in a quick turnaround time
- Proactively develop plans to avoid potential problems &takes ownership of issues when they arise
- Serve as a helpful point of contact for new hires regarding issues/training
- PC literate, good working knowledge of Microsoft Office products essential
- JLPT 1 to liaise with customers
- Understand the relevant business culture and customer relationship and able to engage with language specific customers efficiently
- Able to do OT

- 1年以上の関連業務の経験
- 優れたコミュニケーションスキル
- PCに精通しており、Microsoft Office製品に関する実用的な知識がある方
- 契約書などの文字が多い書類確認への抵抗の無い方
- 新しいことを積極的に学ぼうとする姿勢のある方
- 残業に対応いただける方

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