Japanese Speaking Membership Advisor | 100% WFH

on March 12, 2025

[Job ID: 966332]
Responsibilities:

  • Handle in-bound calls within stipulated service levels
  • Assist customers in vacation planning and worldwide hotels reservations through the system
  • Takes responsibility for call logs and documentation into the system
  • Optimize booking opportunities and promote customer retention and loyalty
  • Answer emails with accuracy, clarity and simplicity in a customer friendly as well as professional manner.
  • Works cross functionally with other departments to ensure business needs are addressed and customer satisfaction achieved
  • Meet up with members for one on one program education (by appointment only) on an ad-hoc basis
  • Assist customers who purchased different vacation packages/products from the company
  • Send acknowledgement confirmation to members after every request
  • Post-Stay follow-up – to follow up based on customers’ comments from Owner Satisfaction Survey, emails and phone
  • Assist with periodic unassigned call/bi-weekly introductory call/Periodic call to update List from bounce back report
  • Fulfill trade for Reward Points and issue certificates
  • Collect Annual Dues, Maintenance Fee and Loan Payments
  • Work closely with Contract Admin team to assist with contract modifications and resale inquiry

Requirements:

  • Min 1 year of experience in customer service or related field
  • Comfortable to work on weekends and public holidays if necessary
  • Proficiency in Japanese to communicate with Japanese speaking guests
  • Proficient in Microsoft Word, Excel and Outlook
  • Customer service oriented, Good Communication Skills. Excellent telephone etiquette,
  • Ability to multi-task and work independently with minimal supervision

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771