IT Engineer (Medical Devices)

[Job ID: 765050]
Responsibilities:

• Onboard new customer
• Establish Nephroflow systems locally and in regional countries.
• Travelling in the region for possible installation, sales support activities, project implementation, discussions, site inspection, installation, training, and troubleshooting purposes.
• Performing an initial FIT/GAP analysis and assisting the product management team to find a suitable solution
• Coordinating the server installation with the hospital IT team and providing necessary information.
• Coordinate always with Hospital IT department personals.
• Coordinating the activation and testing of integrations and perform necessary technical assistance to establish the system during the initial stage of the project. (POC)
• Installation of the system with the necessary hardware and software configuration.
• System Integration with weight scales with necessary hardware and software solutions.
• Perform required integration as per different user requirements with external departments.
• Understand the application and provide user training.
• Providing training to key users.
• Implementing and validating the workflows.
• Provide support and guidance before and during go live.
• Aftercare the first weeks after the go live.
• Maintain the system after installation on-site and remotely.
• Troubleshooting and maintenance of the system day to day user error, network error situation, missing
  data, data in not captured, data is not transferred to external system.
• Provide training for internal staff members in respective countries.
• Any other ad-hoc duties assigned.

Requirements:

• 2 years of experience in related field
• Excellent problem-solving, communication skills in project management, including job scheduling.
• Good time management, punctuality, positive attitude, high quality self-management with minimum supervision.
• Able to work independently and as part of a team.
• Willing to standby and be responsive for support during off-hours or weekends.
• This is a regional role – requires travelling to our subsidiaries as and when necessary

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EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771