Guest Relation Officer

[Job ID: 827797]
Responsibilities:

Reporting to the Sales & Gallery Support Manager, the incumbent will work at the Sales Gallery and receive guests arriving to attend the sales preview. He/She will also be responsible for guest check-in, customer service, guest confirmation, gift distribution, reporting, ensuring that effective costs measures are maintained as well as administrative duties.

• Foster positive working relationships between the Sales Gallery and all other departments, ensuring clear and effective communication at all times.
• Maintain a professional appearance and uphold high standards of demeanor.
• Lead by example, demonstrating high standards of professionalism and leadership, motivating and inspiring the team while being actively involved in daily operations.
• Assist the Sales Manager with the smooth operation of the Sales Gallery, including the preparation of reports.
• Address and manage guest concerns or complaints promptly and in collaboration with relevant departments, such as Marketing and Customer Delivery.
• Ensure guests are greeted and registered efficiently, and that all gallery administrative support associates provide exceptional service during interactions with tour guests.
• Regularly audit cash operation accounts and promptly report any discrepancies to the Finance department and Sales Manager.
• Ensure that the Sales Gallery’s facilities, property, and assets are maintained to a high standard at all times.
• Manage inventory, including ordering and invoicing of items for the gallery.
• Complete required reports for sales and encore operations.
• Perform any additional tasks as assigned by the Sales & Gallery Support Manager, Assistant Gallery Manager, or Sales Manager.
• Prepare and deliver welcome letters for Preview Packages to overseas guests at hotels (when travel resumes).
• Participate in monthly audits with the Finance team.
• Handle gallery administration tasks on an ad-hoc basis as needed.

Requirements:

• Min 1-2 years’ experience in customer service/reception
• Proficiency in Mandarin or Bahasa Indonesia to liaise with Mandarin/Bahasa Indonesia-speaking clients
• Proficient in MS office applications & Good Computer proficiency
• Time Management & Multi-Tasking abilities

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771