Guest Relation Officer

[Job ID: 827797]
Responsibilities:

• Foster strong working relationships between the Sales Gallery and other departments, ensuring effective communication.
• Maintain a professional appearance and demeanor at all times.
• Lead by example, upholding high standards and providing professional leadership, while inspiring, motivating, and actively participating in daily operations.
• Assist the Sales Manager in ensuring the smooth operation of the Sales Gallery and in generating necessary reports.
• Address and manage guest concerns or complaints promptly, coordinating with relevant departments (e.g., Marketing, Customer Delivery).
• Ensure that all guests are greeted and registered promptly, while ensuring gallery administrative support staff consistently deliver excellent guest service.
• Regularly audit cash operation accounts and report any discrepancies immediately to the Finance department and Sales Manager.
• Ensure the upkeep of Sales Gallery facilities, property, and assets to a high standard.
• Manage inventories, including ordering and invoicing of gallery items.
• Complete reports required for sales and encore operations.
• Carry out any other tasks deemed necessary by the Sales & Gallery Support Manager/Assistant Gallery Manager and the Sales Manager.
• Prepare welcome letters for Preview Packages and deliver them to hotels for overseas guests (when travel resumes).
• Assist in monthly audits with the Finance team.
• Perform ad hoc administrative tasks for the gallery as assigned.
• Undertake any additional duties as required.

Requirements:

• Minimum 1-2 years of experience in customer service/reception.
• Proficiency in Mandarin or Bahasa Indonesia to communicate with Mandarin/Bahasa Indonesia-speaking clients.
• Strong knowledge of MS Office applications and good computer proficiency.
• Excellent time management and multitasking abilities
• Previous experience in the hospitality industry

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Sandy Ng Mei Qi
EA Personnel Registration Number: R24125475
EA License No.: 07C5771