Engineer (Infra_Backend)

[Order Number: 777927]

Responsibilities:

• Maintain and administer networks, Server, OS, Storage and backup of VMware VSphere and VMware Horizon VDI environments and applications
• Perform daily VMware VSphere and VMware Horizon VDI administration tasks including troubleshooting, hardware maintenance and software patches, fine-tune monitoring alert and security configuration
• Provide on call, 24×7 1St level remote and on site supports for systems and networks on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
• Create and maintain programmatic and technical documentation to ensure efficient planning and execution of quarterly preventive maintenance
• Understanding complex technical issues and managing them within a fast-paced business environment
• Performing root-cause analysis to identify Client operating system issues or faults and recommending solutions to resolve them within a stipulated SLA
• Coordinate with external parties and customers for problem resolutions
• Review current processes and identify gaps and provide continuous process improvements
• As required, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to
  
  • Inventory Asset List
  • All preventive maintenance schedules and ad hoc tasks
  • Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Etcetera)
• Any other ad-hoc duties as assigned

 
Requirements:

• Min 1-2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI
• Knowledge of IT Infrastructure such as OS, network, storage and backup
• Strong aptitude for technology required, including proven ability to learn new platforms, systems, processes and skills sets
• Strong analytical skills, and high attention to detail
• Quality Escalation Management, Account Management/Review, Exception Handling, Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met

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EA Personnel Name: Lim Lai Xin
EA Personnel Reg. no.: R2197913
EA License no.: 07C5771