Customer Service Executive (Japanese Speaking)

on March 12, 2025

[Job ID: 949028]
 
Responsibilities :

  1. Visit Customer’s residence or office to:
    • Check cargo volume for Quotation Arrangement. (Conduct Job/pre-move survey at customer’s residence or office for pre-moving.)
    • Provide cartons for packing / Pick up empty cartons, Reservation for Condo’s elevator us
    • Cargo moving in / out (join packing crew for packing list arrangement & customer care)
  2. Import/Export documentation Arrangement
  3. Communicate (email/phone) with current and prospective Japanese clients, providing any required information and maintaining correspondence (between overseas branch & location based) throughout the removal process.
  4. Customer Care
    • Scheduling for Pick up / Delivery (Schedule time of shipment & modes of transportation for materials.
    • Explain about House Moving Rules & Regulation
    • Create & submit Quotation / Invoice accurately (Identify logistical details, address to all expectations, service requirements and concerns of clients relocation.)
    • Answer all Customer inquiries
  5. Material purchase/stock taking arrangement (Estimate material, time and staff requirement for a given job based on job specs)
  6. Attending to House Removal export packaging with moving/packing crew and ensure the move takes place at the most convenient time.
  7. Schedule management (for each customer’s move in / out) – Plan work schedule on Off-site survey with HHM crew
  8. Sending weekly sales results/reports (job record/ troubles if any) to Management
  9. Job closing (Costing) & invoicing for all jobs assigned
  10. Off-peak season – Work closely with Operations (Ocean) department to process import and export documentation required based on the job requirements provided by the customer
  11. Any other ad-hoc duties assigned

 
Requirements :

  • Minimum 2 years of sales/customer service experience in relevant qualifications associated with Household Move Coordination.
  • Ability to communicate (written and spoken) fluently in Japanese for liaising with Japanese speaking counterparts 
  • May be required to work on Saturdays. Off-inlieu will be granted.
  • Must be proficient in Microsoft Office and any other standard industry software

If you are interested in the role, please feel free to contact me at
cv_madoka@goodjobcreations.com.sg

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
EA License No.: 07C5771