Customer Service Assistant Manager
[Order Number: 843654]
Responsibilities:
- Customer relationship and communication
- Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
- Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
- Travelling to meet up with suppliers as and when necessary.
- Compliance and performance reporting
- Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.
- Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
- Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
- Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
- Team development & administration
- Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
- Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
- Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.
Requirements:
- At least 3 years of Customer Service experience, order management, and delivery management
- Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
- Willingness to travel occasionally for work-related purposes.
To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg
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We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771
To apply for this job please visit apply.jobadder.com.