Customer Service Assistant Manager

  • Permanent / Full Time
  • Sydney
  • 5500 PerMonth SGD / Year

[Order Number: 843654]

Responsibilities:

  • Customer relationship and communication
    • Conduct regular meetings with customers, internal staff, and cross-departmental teams to foster strong relationships and address issues.
    • Monitor and follow up on overdue payments from customers, ensuring timely resolution and maintaining positive relationships.
    • Travelling to meet up with suppliers as and when necessary.
  • Compliance and performance reporting
    • Ensure compliance with Security Export Control regulations, including customer and end-user screening, as required.
    • Prepare annual sales forecasts and update quarterly revisions based on actual performance and market conditions.
    • Monitor monthly sales expectations, analyze variances, and identify key factors affecting sales trends and volume.
    • Prepare and present monthly KPI reports for management meetings, highlighting achievements, challenges, and areas for improvement.
  • Team development & administration
    • Set departmental objectives and establish key performance indicators (KPIs) for individual team members to align with company goals.
    • Approve staff leave requests through the system, ensuring adequate coverage and smooth operations.
    • Yearly and/or half-yearly goal settings with staff and half-yearly appraisals.

Requirements:

  • At least 3 years of Customer Service experience, order management, and delivery management
  • Proficient in Microsoft Excel including functions such as VLOOKUP, PivotTables, and IF functions.
  • Willingness to travel occasionally for work-related purposes.

To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg
  
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We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
  
EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

To apply for this job please visit apply.jobadder.com.