Call Centre Customer Service (West)

[Order Number: 830017]

Responsibilities :

• Assist in delivering excellent customer service to ensure a positive experience for the customers, consistent with their expectations of a premium brand
• Ensure all internal and external customers have accurate and timely information
• Channel feedback and enquiries for service enhancement and matters in the shortest possible time
• Answer all incoming phone calls and emails; attend to customer enquiries and follow up accordingly
• Plan and manage the schedule of Customer Service Technical Team
• Generate and process service reports, quotations and invoices
• Follow up and respond to all open (pending/outstanding) service jobs
• Work closely with other departments and provide support in administrative duties when necessary

Requirements :

• Proficiency in English and Mandarin to liaise with internal and third parties Chinese counterpart
• Working experience in Call Centre preferably
• Experience in house hold appliances will be added advantages

To Apply, please kindly email your updated resume to cv_gary@goodjobcreations.com.sg
  
Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/
  
We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
  
EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771