Business Process Analyst Manager (BI tools)

[Order Number: 828257]

Responsibilities :

• Business Application Support – Provide day-to-day technical support and troubleshooting for key business applications. Coordinate with vendors and internal teams to resolve application-related issues.
• Business Process Management – Analyse and document existing business processes. Propose and implement process improvements to enhance operational efficiency.
• Business Requirements – Engage with business stakeholders to identify and document digital needs, translating them into actionable project specifications. Ensure project goals align with overall digital transformation objectives.
• Project Management – Manage small to mid-scale projects, from initiation to closure. Develop project plans, timeline and budgets, ensuring adherence to deadlines. Track project performance and provide regular updates to stakeholders.
• Solution Delivery & Change Management – Design, develop, test, and deploy IT solutions to meet project goals. Ensure smooth implementation, maintenance, and issue resolution while managing stakeholder expectations through effective change management.
• Internal Stakeholder Management – Build and maintain strong partnerships with applications owners and other IT members. Work with internal business stakeholder to identify and prioritise application support needs, issues, and digital transformation projects.
• Vendor Management – Facilitate and maintain relationships with vendors/partners, negotiating contracts, creating standards for the vendors, and finding the best available vendors. 

Requirements :

• Minimum 5 years working experience in a similar role, preferably within the maritime sector.
• Proven track record in Business Application Support, BI tools, and managing small to mid-scale projects.
• Hands-on experience with BI tools and report development.
• Proficient with project management tools
• Familiarity with AI/ML technologies and leveraging these tools to enhance business processes and analytics.
• Ability to incorporate AI/ML methodologies to optimize workflows and decision-making.
• Good understanding of maritime business processes, project management concepts, and quality standards.

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EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771