Business in Japan cannot begin until the exchange of business cards or 'meishi' has been completed. It is only appropriate to use both hands to present your card. On receiving your counterpart's business card, make an effort to examining it before placing it on the table. Do not place the card into your pocket or keep it straight away as this can perceived as a lack of respect.

It is important to deal with another's business card with care.

It is good business practice to engage in small talk before negotiations. Such questions include education, family and social life. However, more private questions are not acceptable.

In Japanese business protocol, contracts are not necessarily final agreements or a sign that business in over. In Japan, looking after partners or clients even after business is very important. Aftercare and long-term relationships are positively encouraged.


Japanese business etiquette

Do greet your counterparts with the proper respect and politeness. If your counterpart bows make sure you return the gesture, which is usually performed shortly and shallowly. More often than not, a handshake is sufficient.

Do not address your Japanese counterpart by their first name unless invited to do so. Use the titles 'Mr' or 'Mrs' or add 'san' to their family name; for example, Mr Naruto will be "Naruto-san"


Working practices in Japan

When arranging a business appointment, making a personal call will be more effective than sending a letter and seen as good manners.

Punctuality is essential in Japan; lateness is as sign of disrespect. Arriving 5 minutes prior to an appointment is good practice

Author: Jodie R. Gorrill, M.A. Intercultural Communication